1. General
1.1 Agreement: By browsing, accessing, or making a purchase on the website, you agree to these terms and conditions, as well as any additional terms or policies referenced here.
1.2 Modifications: We reserve the right to modify, update, or change these terms at any time. Any changes will be effective immediately upon posting to this page. Please check periodically for updates.
1.3 Eligibility: To place an order, you must be 13 years or older and have the legal capacity to enter into binding contracts.
2. Products and Availability
2.1 Product Descriptions: We make every effort to ensure that product descriptions, images, and specifications are accurate. However, due to the nature of the textile industry, slight variations in color, texture, or design may occur.
2.2 Product Availability: All products are subject to availability. In the event of stock unavailability, we will inform you promptly and offer alternative solutions (such as a refund, exchange, or backorder option).
2.3 Pricing: Prices are displayed in Indian Rupees (₹) or other applicable local currencies and are subject to change without prior notice. Taxes (including GST) and shipping charges, if applicable, will be calculated during checkout.
3. Ordering Process
3.1 Order Confirmation: After placing an order, you will receive an order confirmation email. This email does not constitute an acceptance of your order but confirms that your order details have been received.
3.2 Payment: Payment must be made at the time of placing the order. We accept all major credit/debit cards, UPI, net banking, and other online payment methods.
3.3 Order Acceptance: An order is considered accepted once it has been processed and shipped. We reserve the right to cancel any order at any time before shipping, in which case a full refund will be issued.
4. Shipping and Delivery
4.1 Shipping Charges: Shipping charges will be calculated based on the weight, size of your order, and delivery location. We offer free domestic shipping for orders over ₹5000.
4.2 Delivery Time: Delivery times may vary depending on your location. Please refer to our Shipping Policy for more detailed information on expected delivery times.
4.3 Shipping Partners: We partner with trusted carriers (such as India Post, DTDC, Blue Dart, etc.) for delivery within India.
4.4 Customs and Duties: For international orders, you are responsible for paying any customs duties, taxes, or other fees applicable in your country.
4.5 Lost or Damaged Items: In case of lost or damaged goods, please refer to our Returns & Exchange Policy.
5. Returns and Exchanges
5.1 Eligibility for Returns: We accept returns and exchanges under certain conditions as outlined in our Returns & Exchange Policy. Items must be unworn, unwashed, and in their original condition, with tags intact.
5.2 Non-Returnable Items: Custom-made or personalized products, as well as products on sale, are non-returnable unless defective.
5.3 Return Process: To initiate a return or exchange, please contact our customer support team days from the date of delivery.
6. Payment and Refunds
6.1 Accepted Payment Methods: We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- UPI
- Net banking
- Wallets (Paytm, PhonePe, etc.)
- Cash on Delivery (COD) (if available in your location)
6.2 Refund Process: If your order is canceled, or a return is accepted, refunds will be processed to the original payment method used during the transaction. Refunds may take up to 7-10 business days to reflect in your account, depending on your payment method.
7. User Responsibilities
7.1 Account Information: If you create an account with us, you are responsible for maintaining the confidentiality of your account details (including your password) and ensuring that your information is accurate and up to date.
7.2 Order Accuracy: You are responsible for providing accurate information during the ordering process, including shipping details and contact information.
7.3 Prohibited Use: You agree not to use our website for any illegal or prohibited activities, including but not limited to:
- Fraudulent transactions
- Misrepresentation of your identity
- Distribution of harmful software or viruses
8. Privacy and Security
8.1 Data Privacy: We respect your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
8.2 Security: We take security seriously. Our website uses industry-standard encryption (SSL) to protect your payment and personal information. However, no data transmission over the internet can be guaranteed 100% secure, and we are not responsible for any breaches beyond our control.
9. Limitation of Liability
9.1 Website Use: We do not guarantee the accuracy or completeness of the information on our website. We are not liable for any errors, omissions, or inaccuracies in the content provided.
9.2 Product Liability: While we take great care in ensuring our products are of the highest quality, we are not liable for any misuse, improper handling, or alterations made to the products after they are delivered.
9.3 Force Majeure: We are not responsible for any delays or failure in the performance of our obligations due to events beyond our control, including natural disasters, strikes, government restrictions, or any other unforeseeable events.
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